1. Statutory Withdrawal and Direct Purchases
If you subscribed directly via our website or if statutory cooling-off/withdrawal periods apply in your country of residence (such as Brazil's 7-day right of withdrawal under Article 49 of the Consumer Defense Code or applicable local consumer protection laws), you may request a full refund within that statutory window.
2. Purchases via Apple App Store and Google Play Store
If your subscription was purchased through the Apple App Store or Google Play Store, billing, renewals, and refund requests are governed and processed directly by Apple or Google under their respective policies.
For Apple: request a refund through Apple's official portal at reportaproblem.apple.com with your Apple ID.
For Google Play: request a refund or manage subscriptions in your Google Play Store settings or the Google Play Help Center.
3. Subscription Cancellation
You can cancel your recurring subscription renewal at any time prior to your next renewal date through your app or app store account settings.
Canceling prevents future charges while preserving access through the remainder of your currently paid billing period.
4. How to Request Support or a Refund
For web-based purchases or any billing inquiries, email our support team at support@appetide.app with your account email address and order confirmation. We review and respond to inquiries within 2 business days.
- Support email: support@appetide.app
- You may also complain to Brazil’s ANPD, the relevant authority in your country, or your state attorney general in the United States where applicable.